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Our Privacy Policy

Privacy Policy

One Button Call LLC
Effective Date: 8 August 2025
Last Updated: 8 August 2025

Introduction

At One Button Call LLC ("we," "us," or "our"), we are committed to protecting your privacy and the privacy of your loved ones. This Privacy Policy explains how we collect, use, share, and protect information when you use our Service.

Our Service helps families connect with loved ones through video calls, medication reminders, music and video sharing, and photo sharing - all designed with accessibility in mind.

Information We Collect

Information You Provide Directly

Account Information:

• Name, email address, phone number

• Profile photos and preferences

• Payment and billing information

• Emergency contact information

Family Connection Data:

• Authorized family member information

• Relationship designations (spouse, child, caregiver, etc.)

• Permission settings for family access

Medication Reminder Information:

• Medication names and dosages you choose to enter

• Reminder schedules and frequency

• Photos and Notes about medications (optional)

Shared Content:

• Photos and videos you upload or share

• Messages and communications between family members

• Music preferences and playlists

Information We Collect Automatically

Usage Information:

• How you use our Service and which features you access

• Time spent using different features

• Device and browser information

• IP address and general location information

Communication Data:

• Video call logs (time, duration, participants)

• Technical quality information to improve service

• Connection and performance metrics

Device Information:

• Device type, operating system, and version

• Browser type and version

• Screen resolution and accessibility settings

• Hardware capabilities

How We Use Your Information

Primary Uses

• Provide Our Service: Enable video calls, medication reminders, and content sharing

• Family Connections: Facilitate authorized communication between family members

• Account Management: Maintain your account and provide customer support

• Service Improvement: Analyze usage to improve features and accessibility

• Safety and Security: Prevent fraud and protect against misuse

Medication Reminders Specifically

• Reminder Delivery: Send notifications at scheduled times

• Data Storage: Securely store your medication information

• Family Access: Allow authorized family members to view and manage reminders (only if you permit)

• No Medical Use: We do not use this information for medical advice or share it with healthcare providers unless you specifically request it

Communications

• Service Updates: Important announcements about our Service

• Customer Support: Respond to your questions and requests

• Billing Information: Payment confirmations and billing statements

• Security Alerts: Notify you of important security or privacy matters

How We Share Your Information

We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Situations

Authorized Family Members:

• Family members you authorize can access information you've permitted them to see

• This may include photos, videos, medication reminders, and communication history

• You control what each family member can access

Service Providers:

• Video calling technology partners

• Payment processors

• Customer support tools

• Analytics providers (with anonymized data when possible)

• Cloud storage and security providers

Legal Requirements:

• When required by law, court order, or government request

• To protect our rights, property, or safety, or that of our users

• In connection with a business transaction (merger, acquisition, etc.)

Emergency Situations:

• If we believe there's an immediate threat to safety, we may contact emergency services or emergency contacts you've designated

Data Security

Protection Measures

• Encryption: Data is encrypted in transit and at rest

• Access Controls: Limited employee access on a need-to-know basis

• Security Monitoring: Continuous monitoring for suspicious activity

• Regular Updates: Security measures are regularly reviewed and updated

Medication Data Security

• Medication information receives additional security protections

• Access is limited to you and specifically authorized family members

• Data is encrypted and stored separately from general account information

Your Security Responsibilities

• Keep your login credentials secure

• Log out when using shared devices

• Review authorized family member access regularly

• Report suspicious activity immediately

Your Privacy Rights

Access and Control

• View Your Data: Request a copy of personal information we have about you

• Update Information: Correct or update your personal information

• Delete Data: Request deletion of your personal information (subject to certain limitations)

• Download Data: Export your photos, videos, and other content

Family Member Management

• Authorization Control: Add or remove authorized family members at any time

• Permission Settings: Control what information each family member can access

• Activity Monitoring: View logs of family member access to your information

Communication Preferences

• Email Settings: Control which emails you receive from us

• Notification Preferences: Manage medication reminders and other alerts

• Marketing Communications: Opt out of promotional messages (we send very few)

Rights by Location

For All Users

• Right to know what personal information we collect and how we use it

• Right to delete personal information (with certain exceptions)

• Right to correct inaccurate personal information

For California Residents (CCPA Rights)

• Right to Know: Detailed information about data collection and use

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt out of sale of personal information (we don't sell data)

• Non-Discrimination: We won't discriminate for exercising these rights

For EU/UK Residents (GDPR Rights)

• Legal Basis: We process data based on consent, contract performance, or legitimate interests

• Data Portability: Receive your data in a machine-readable format

• Right to Object: Object to processing based on legitimate interests

• Supervisory Authority: Right to lodge complaints with data protection authorities

For Virginia Residents (VCDPA - Effective 2026)

• Rights similar to CCPA including access, deletion, correction, and data portability

• Right to opt out of targeted advertising and sale of personal information

Children's Privacy

Age Requirements

• Users must be at least 13 years old to create an account

• Children under 18 must have parental consent

• We do not knowingly collect information from children under 13

Family Account Management

• Parents/guardians can create accounts for adult family members who need assistance

• Adult children can manage accounts for elderly parents with proper authorization

• We require verification of authorization for account management

Data Retention

How Long We Keep Information

• Account Information: As long as your account is active, plus 3 years after closure

• Medication Data: As long as you use the feature, plus 1 year after deletion

• Communication Data: Video call logs kept for 1 year; messages kept as long as account is active

• Photos and Videos: Kept until you delete them or close your account

• Payment Information: As required for tax and legal purposes (typically 7 years)

Automatic Deletion

• Inactive accounts may be deleted after 2 years of no activity (with prior notice)

• Temporary data (like session information) is deleted automatically

• You can request earlier deletion of your data at any time

International Data Transfers

Data Storage

• Your data is primarily stored in secure data centers in the United States

• Some service providers may store data in other countries with adequate protection

• We ensure all transfers meet applicable privacy law requirements

Safeguards

• Standard contractual clauses for international transfers

• Adequacy decisions where applicable

• Additional safeguards as required by law

Cookies and Tracking

Please see our separate Cookie Policy for detailed information about:

• Types of cookies we use

• How to manage cookie preferences

• Third-party tracking technologies

• Your choices regarding cookies

Changes to This Privacy Policy

How We Update This Policy

• We may update this Privacy Policy to reflect changes in our practices or applicable law

• Material changes will be communicated through:

  • Email notification to account holders

  • Prominent notice on our website and in our app

  • Updated "Last Modified" date at the top of this policy

Your Options

• If you don't agree with changes, you may close your account

• Continued use after changes take effect means you accept the updated policy

Accessibility and Support

Privacy Support for All Users

• We provide multiple ways to contact us about privacy questions

• Extra assistance available for users who need help managing their privacy settings

• Customer support can help you exercise your privacy rights

Contact Methods

• Email: info@onebuttoncall.com

• Mail: 1019 Woodlands Rd Charlottesville, VA 22901 USA

Contact Information

General Privacy Questions

One Button Call LLC - Privacy Team
Email: info@onebuttoncall.com

For California Residents

Our designated agent for California privacy requests:
Email: info@onebuttoncall.com

For EU/UK Residents

Please contact us at info@onebuttoncall.com

Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with you or your household.

Authorized Family Member: A person you have specifically granted permission to access certain features of your account.

Primary User: The person for whom the account is primarily intended (may be different from the account creator).

Service: The One Button Call LLC platform, including all features, applications, and related services.